Disconnect your mobile or tablet from WiFi or mobile data, or switch it on to Airplane Mode.Having problems playing a downloaded programme? Once the app is reinstalled, try downloading the programme again. This will help if any downloaded data becomes corrupt, but please be aware that deleting the app will also remove any programmes you have successfully downloaded. Go to Settings > General > Software updateĭelete the app first and reinstall it from your app store ( Apple App Store, Google Play Store, or Amazon Appstore). Swipe down from the top of the screen > tap Settings > Device Options > System Updates > Check Now Here's how to check for software updates: Check your phone or tablet's software is up to date.If you want to download over your mobile network, you need to toggle this on in the app's settings. Try disconnecting your device from the internet and reconnecting to see if that helps.
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